Question 1

How much does a name garland cost?

Accepted Answer

As every order is uniquely crafted, our pricing is tailored to your specific design. Please find our base pricing structure below:

6cm Letters: £2.50 per letter
12cm Letters: £3.00 per letter
18cm Letters: £3.50 per letter

Characters: £4.00 - £5.00 each, depending on design complexity.

For example: "Scott",  a five-letter name would be:

£15.00 in 12cm lettering and £17.50 in 18cm lettering

We would be delighted to provide you with a complimentary, personalised quote.

Please use the Quote Request form on the 'Contact' page to begin the process.

Question 2

How much is a hanging initial?

Accepted Answer

As every order is uniquely crafted, our pricing is tailored to your specific design. Please find our base pricing structure below:

12cm Letters + 1 character or theme - £7.50
18cm Letters + 1 character or theme - £8.50

We would be delighted to provide you with a complimentary, personalised quote.

Please use the Quote Request form on the 'Contact' page to begin the process.

Question 3

Does the quote include postage ?

Accepted Answer

To ensure you are charged the most accurate postage fee, our initial quotes do not include this cost. As each order is bespoke, the final weight and size can vary.

Once your order is complete, packaged, and weighed, we will contact you to discuss and arrange the most appropriate delivery method and provide you with the precise costing for your delivery.

Question 4

When do I need to pay my deposit?

Accepted Answer

Once you have received your quote and are happy to proceed, we require a deposit to confirm your order and secure your place in our schedule.

As soon as the deposit is paid, we will begin creating your unique items.

Question 5

When do you need to pay your final total or postage?

Accepted Answer

When your order is finished and ready to find its new home, we will get in touch to arrange the final steps.

At this stage, we will request payment for the final balance and the postage fee.
Your beautiful new items will be sent on their way to you, or made ready for collection, as soon as the final payment has been made.

Question 6

What payment methods do you accept?

Accepted Answer

To settle your invoice, you can choose from the following payment methods:
Bank Transfer: You can pay directly via BACS using the account details found on your invoice.
Payment on Collection: If you are collecting your order in person, you have the option to pay by either: 
Cash
Credit/Debit Card (Please be aware that a small surcharge applies to card transactions to cover processing fees).

Question 7

How do I get a quote or place an order?

Accepted Answer

We'd love to bring your ideas to life! The best way to start is by visiting our 'Contact' page and filling out the Quote Request form.

Once we receive it, we'll get back to you with a personalised quote to get the process started.

If you require any assistance with completing this form then please reach out to us using the web chat and we will do our best to provide help where possible.

Question 8

How can I contact you?

Accepted Answer

You can contact us by using our 'Contact' page, through the website chat icon, on our Facebook by clicking the icon at the bottom of the webpage or by emailing us at - individually.gifted.crafts@gmail.com

Question 9

What postage options can I choose from?

Accepted Answer

To ensure your order arrives safely, we provide two trusted Royal Mail services for you to choose from at the final payment stage:

Royal Mail Tracked: Ideal for those who wish to monitor their delivery's progress with detailed online tracking.
Royal Mail Signed For: Provides peace of mind with confirmation of delivery and a signature from the recipient.

Additionally, we are pleased to offer a free local collection service. If you live nearby, contact us to arrange this and schedule a convenient collection time once your order is ready.

Question 10

Can I change my order after booking it in?

Accepted Answer

Once an order is confirmed and work has commenced, any requested changes to the design, colours, or lettering can disrupt the production process.

While we always do our best to accommodate requests, please be aware that changes may not be possible once production has started. Any modifications made after confirmation may incur additional charges and could affect your original completion date.

Question 11

Can I cancel my order after I have booked it in?

Accepted Answer

We offer a 3-day grace period for cancellations after an order has been confirmed with a deposit.
The deposit is used to secure your production slot and begin sourcing materials for your unique, personalised item.

For this reason, if you request to cancel within 3 days, your deposit can only be refunded if we have not yet started the creation process or incurred material costs.
After 3 days, we cannot accept cancellations, and the deposit becomes fully non-refundable.

Question 12

Can I return my order?

Accepted Answer

As every item is uniquely personalised for you, we cannot accept returns for reasons other than a fault with the product. Our priority is that you love your order, so if your item arrives faulty, damaged, or not as described, please contact us within 3 days of receiving it.

Kindly provide a description of the issue along with photographs, and we will promptly work with you to arrange a repair, replacement, or refund.

Question 13

What happens with my personal details I give you?

Accepted Answer

We are committed to protecting your privacy. We only collect the personal information that is essential to process and deliver your order. This includes:
Your name
A contact detail (email address or phone number)
Your postal address for delivery

Your personal data is used exclusively for order fulfilment, such as communicating with you about your design and shipping your final product. Your details will never be sold or used for third-party marketing, though your name and address will be shared with our courier (e.g., Royal Mail) for the sole purpose of delivery.

Question 14

My order arrived damaged, can I send it back?

Accepted Answer

We're so sorry to hear your order arrived damaged. We package every item with the utmost care, and we want to resolve this for you quickly.

Please contact us within 3 days of receiving your delivery and provide the following:

A description of the damage.
Photos of the damaged item.
Photos of the outer packaging, even if it appears intact.

Once we have this information, we will work with you to arrange a repair or a replacement as swiftly as possible.

Question 15

What materials do you use?

Accepted Answer

We believe beautiful creations start with high-quality materials. The core components of our products are:

Premium Wool-Blend Felt: Chosen for its exceptional softness, rich colour, and durability.
Plush Hollowfibre Stuffing: This ensures a full and lasting shape, and is hypoallergenic and compliant with British safety standards.
Vibrant Embroidery Threads: Used for all the fine, decorative details that bring each piece to life.
Charming Embellishments: We add a final touch with carefully selected decorations, such as high-quality buttons, delicate ribbons, and other unique accents.

Question 16

Do you offer international shipping?

Accepted Answer

Currently, we exclusively ship orders to addresses within the United Kingdom.

We are hoping to expand and offer international shipping in the future as our business grows. We appreciate your interest and suggest checking back at a later date.

Individually Gifted Crafts

Pricing Questions

How much does a name garland cost?

How much is a hanging initial?

Does the quote include postage ?

When do I need to pay my deposit?

When do you need to pay your final total or postage?

What payment methods do you accept?

Frequently Asked Questions

How much does a name garland cost?

How much is a hanging initial?

Does the quote include postage ?

When do I need to pay my deposit?

When do you need to pay your final total or postage?

What payment methods do you accept?

How do I get a quote or place an order?

How can I contact you?

What postage options can I choose from?

Can I change my order after booking it in?

Can I cancel my order after I have booked it in?

Can I return my order?

What happens with my personal details I give you?

My order arrived damaged, can I send it back?

What materials do you use?

Do you offer international shipping?

If you cant find the information you are looking for please contact us.